Refund policy

Return & Refund Policy

Thank you for shopping with us at BRUHZONLY. Please read our return and refund policy carefully before making a purchase.

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ALL SALES ARE FINAL

Due to the nature of our products, all sales are final. We do not offer returns, exchanges, or refunds unless the item you purchased is defective or damaged upon arrival.

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Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 3 days of delivery at [your support email] with the following:

• Your order number

• A clear photo of the item showing the issue

• A description of the problem

After reviewing the issue, we will offer a replacement or store credit at our discretion. If eligible for a refund, it will be processed back to your original payment method within 5–10 business days.

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Wrong Address / Undeliverable Packages

We are not responsible for orders shipped to incorrect addresses provided by the customer. If your package is returned to us due to an invalid or incomplete address, you will be responsible for the cost of re-shipping.

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Lost or Stolen Packages

Once your package is marked “delivered” by the carrier, we are not responsible for lost or stolen items. Please file a claim directly with the shipping provider.

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Order Cancellations

Once an order is placed, it cannot be canceled or changed. Please double-check your order before confirming your purchase.

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If you have any questions, feel free to reach out to us at [your support email].